Oyo Rooms — refund has not initiated for the cancelled booking for over a month now

Address:

New Delhi, Delhi

I booked a hotel room from 17th June-18th June @Mahanandini Resorts, Bhilwara under the name of Sanjeev Gupta.
By default, a low rate room was booked. When I asked customer executive to upgrade the room to classic category, he told me that they will create a new booking for Classic Rooms and cancelled the existing one and I would get full refund within 7-14 working days. I agreed and paid for new booking also
When I called again after few days to enquire the status, the person told that the check-in date has passed and there was no show so some amount would detect.

I told him the entire scenario then he created a request-Id : 16862074 on 23June'2019 saying he has escalated the issue and the concerned team will contact me within 24hrs which I haven't received till now.

Again after so many attempts and struggling for fewer days my call got escalated to escalation team where I told my issue to the executive and she assured that the refund would initiate within 24hrs, created another request-Id : 16738438 on 3rd July, saying the same thing that I will get my refund within 7-14working days.

Again I have tried the same number so many times but there is no outcome. Everytime the staff asks the same question about the problem. What is the use of creating request-Ids if I have to itterate it everytime.

Last time I tried the suppory number on 17th July, same as before after iterating the issue three times in a row, one of the executive agreed to divert the call to escalation department but as always the call dropped in between and there was no back call from their side.
I also want to complain about the app. Suddenly this booking is not listed in my app, so I can't report anything from app itself.

I cant call the support number again and again. First of all getting your call connected to customer care its a matter of luck and if in case it gets connected then after explaining the issue to them the call drops automatically. Do we look like someone who have hours to waste and call your support line to kill time??

How this support is helping the customer? So far I have completed almost 100 trips with Oyo but the experience is getting worse and this time is unforgettable.