[Resolved]  Oyo Rooms — Refund initiated but not credited

I did a booking (ID: VHNP1615) on the OYO app from June 12th to June 20th at Townhouse 1019 Galaxy Suites. I paid a a total amount of INR 14929. When I reached the hotel they told me that they were full and OYO had given them extra bookings which they could not meet at the time and asked me to call the service line and ask for a relocation. I called them up and everytime I was told that since I've dailed the Reservation helpdesk, they will transfer me to the Service helpdesk and would promptly cut the call, this happened multiple times.I was told that refund was initiated on 15th June and would be credited in 7-14 days but only 5k have been transferred. Remaining 9929 have not been transferred yet