[Resolved] Oyo Rooms — Refund initiated but not provided

[Resolved] Oyo Rooms — Refund initiated but not provided

S shubham sonar Jul 13, 2022 Jul 17, 2022 This thread was updated on Jul 17, 2022

I was charged higher than the booking amount after calling oyo customer care no. They said to pay the higher amount at the hotel and after checkout they will provide refund and as said after chechout i called to there customer care no. And they initiated my refund amount which is of 900 rs on[protected]. They said it will take 7-14 days but still no refund has provided by them even no one is answering on customer care no. They are disconnecting the calls.. mails are attached below which i have received from oyo for refund On Mon, 27 Jun 2022 at 11:19 AM, wrote: Hey there! We have some good news and some great news. Good news- We've resolved your concern regarding Payment/Refund status issue Status of Refund Customers are at the ❤️ of everything we do and as per telephonic conversation we initiate your full amount refund 900/= but it will proceed within 7 to 14 working days on your same source Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you could share a few cool words on our page Image Check https://www.facebook.com/oyorooms/reviews/ Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨. Give us a follow and we promise to bring a smile to your day: Image Check Image Check Image Check Image Check Stay peachy, stay safe! On Mon Jun 27 05:47:37 GMT 2022 wrote: RCA FORMAT FOR REFUND/WAIVERS Ticket ID: [protected] Booking ID: HWMQ3830 Check-in (dd-mm-yyyy): 26/06/2022 Check-out (dd-mm-yyyy):27/06/2022 Booking Creation Source:IOS App Booking Status:checked out Property Name: Capital O Noida Homestay 36 Property Code:15081 Was the request raised within 48hrs (Yes/No):yes Cancellation or modification date on which it was requested 26/06/2022 Payment Mode:cash at hotel Amt. to be refunded:900 Total Payment made by the Guest:1985 Reason for refund: extra payment cash at hotel Dispute Id: 849779 Was the validation done from the PM/Stock (Yes/No):yes Refund Policy:as per policy Refund Mode:NEFT Dispute Adjusted (Yes/No):YES Beneficiary Name - Shana 2. Account Number - 4945***** 3. Name of the Bank - ***** 4. IFSC Code of the Branch - KKB***** Approved by Designation:tl Approved by Name:nadeem ahmad Regards, ishita +1 photos Was this information helpful? No (0) Yes (0)
Aug 7, 2022 Complaint marked as Resolved I got a call from oyo team they again initiated my refund and again asked me to wait for 14 days tat period but this time i got my refund within the tat period. Thankyou.! But the service of oyo is not good.. no hotels are providing the stays according to the booking price. They always ask for extra money. After reaching the hotel. OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 17, 2022 OYO Rooms Customer Care's response Dear Shubham, We understand your concern regarding the refund. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you soon with an update. Regards, Team OYO
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