Oyo Rooms — Refund initiated on 12 jan 2023 but still not completed

I Made a transaction for booking a hotel via oyo apps on 12th jan 2023 with transaction of Rs 1878. but due to hotel denied i talked with oyo customer service with ticket id : [protected] with Shilpa Adhikari (Guest experience manager) and she initiated my refund on the same day and told me that it will complete within 7-14 days. but as of now that still showing the same in app and i have not received any amount till now.I called several times on oyo customer care but they only says like hold and they checking and after few minutes call got disconnected automatically and this repeats multiple times.i am sharing here my booking id.
Booking id:- Q5KP4964

Regards
Ranjeet Kumar