[Resolved] Oyo Rooms — refund issue and bad customer support

suneel sullere

from Mumbai, Maharashtra

Address:

9TH FLOOR SPAZE PALAZO SOUTHERN PERIPHERY ROAD SECTOR-69 GURGAON 122001 HR IN, Jaipur, Rajasthan

I have done booking by selecting wrong date within 2 minutes i had called customer assistant they suggest to cancel and rebuking and they will adjust paid money in next booking. Two call assistant wrongly guide to rebuking after that they will initiate refund but now senior said that juniors misguided you there is no any refund and adjustment policy.

They confirmed my new booking done by them and not initiating refund nor adjusting money in rebuking in same hotel for new date.

I will make complaint in consumer forum also and will send them legal notice for this type of forgery for misguiding customers.

I have also done recording of call how she have misguided me.

Attention directors-

Rakesh kumar
Anuj tejpal
.
Please guide your team how to guide or behave customers

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Jan 11, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

OYO Rooms Customer Care's response Kuldeep, we regret and apologise for the unpleasant experience you had with OYO LIFE. Kindly, help us with the booking ID/contact details via dm so that we could get this checked for you at the earliest.~mg

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Comments

Kuldeep0007

from Delhi, Delhi

I stay at oyo life grg 1612 at room no 305
From last 3 day I'm not getting electric supply in my room. I have raised many complaints to supervisor, head of the supervisor, even through escalation desk I have registered a complaint (complaint no. 1054822)but till now there is no action taken.