[Resolved]  Oyo Rooms — refund issue and misbehave

Sir/madam

Please refund my amount i. E. 8, 000 rupees which i have already paid as you guys are troubling me since the very first day. Whatever conversation i had done with your sales representative, i had already told him that persons may decrease and he said me that it’s ok, charges are according to per head but now you guys are denying everything and charging me so high for two persons and when i am asking to cancel this trip so that i can book another trip from oyo itself which is costing me around 11, 119 rupees per head but you guys are not even returning my money and this is the way you guys treat your customers. I am very much disappointed with oyo for the very first time.

These are the series of event:

1. Your sales representative called me and explained everything and told me per head price for nainital package as rupees 10, 667 per head. I found this package within my budget so i agreed to it.

2. Initially three persons were there so he told me by calculating 3*10, 667=32, 000 rupees so i said fine ok and i told him that person may decrease so he said no problem rates will be revised and you’ll have to pay according to per head only.

3. After that i paid rupees 2, 000 on the same day to cease the property as that representative told me to pay some token amount and then after 3 to 4 days i paid rupees 6000 more.

4. Then during this process one of your finance team representative called me and was threatening me to pay the amount otherwise the trip will be canceled and no money will be refunded and he was talking so rude to me.

5. After that i called my sales representative but he was not answering my call and not even replying to my missed calls. I was so frightened because this guy was not ready to talk to me and no one was attending calls of mine.

6. After few days some other representative came in touch and i told him that only two persons are going now so send me the email of revised rate, so he said ok i’ll send it within 2 or 3 days but no calls no emails for next 10 days and whenever i called that person also didn’t answer my call.

7. After 10 days i got an email from a different person saying the revised rate is 29, 243 rupees and i talked to some other representative saying that whatever rates you are saying are really high as what i discussed was something else.

8. So, he was saying to me that rates are fixed and this is final. I requested him to check past conversations, but no one is listening to me. You guys are troubling me since the very first day. Please respect your customer and please refund my money so that i can book another package from oyo which is cheaper than this, the one which is displayed on your website.

Please refund my 8, 000 rupees.