[Resolved]  Oyo Rooms — refund issue for my booking through oyo

Hi,

My booking id is ebvf6218

Please escalate this matter to the highest authority, as its been a month and i have mailed oyo several times regarding the refund related issue yet there was no solution from the team yet i was assured that my refund will be escalated within 7-14days

Sequence of the events

1. At first i was denied to check-in even though i made my payment online through “oyo”, the manager of the property completely denied saying that they accept only cash and he even claimed that they don’t get payment from oyo for the last 6months

2. Then the manager told me that i will get back my money from oyo as he will escalate the issue to oyo.
Well and fine, i was even overcharged for a stay in there property as the manager took advantage of my situation and claimed that there’s only one triple deluxe bed room vacant, though i have booked a double deluxe bed room for my stay

3. After my check-in, i called up oyo where i was assured by *vishal chauhan the guest experience manager* that they are sorry for the inconvenience caused and they will escalate my refund

After 14days, i didn’t receive any such refund in my account, i mailed him séveral times but there wasn’t a single rply from his part

Oyo is a big time fraud

My booking was on 15th-16th march,
Property name & location —
Oyo 9662 kajali guest house, near bosepukur, kasba, kolkata.

The manager of the property has the key role to play such a cruel game
Please kindly help me.