[Resolved] Oyo Rooms — refund issue on cancellation

sowjikl

from Mumbai, Maharashtra

Address:

Hyderabad, Hyderabad, Hyderabad, Andhra Pradesh, 500074

I booked a hotel room on 17th oct in rajahmundry and i have cancelled immediately as it upgraded to the next date at the time of confirmation. The costumer agent mentioned that i will get refund amount in 7-14 working days. But i didn’t get the amount till date. So again i have given call to customer care they are saying that i won’t get refund amount because of inventory loss. R u guys playing games with customers

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Nov 10, 2019

Complaint marked as Resolved

Not resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team has been informed about the issue. We will get this resolved at the earliest. ~Dia

Nov 06, 2019

Updated by sowjikl They are calling and discussing the same thing instead of resolving the issue and they are closing the complaint in oyo website

Verified Support

Nov 10, 2019

OYO Rooms Customer Care's response Hi Guest,

Hi, we are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance.

Regards,
Team OYO

Nov 10, 2019

Updated by sowjikl Not yet resolved