Oyo Rooms — Refund never processed regardless of several follow ups

Aryasu

from Kolkata, West Bengal

Nov 10, 2022

Address:

Booking# BS2G9426
Through fraudulent act, the OYO representative booked an incorrect hotel over the phone and charged me Rs. 2032. I called up to lodge complaint and refund, I was advised that refund will be processed. It has been almost 1.5 months since I am chasing for refund and I am given some fake transaction ID and reference which my bank confirmed that never received.
I asked to send screenshot of the refund processed to which account and there is no response.
They book you some random hotel and charge, the hotel would deny check in mentioning that they were never booked and when you call, OYO recharge you again mentioning that they have rebooked the same hotel. OYO is a scam.

They never process a refund. Beware of them. They are frauds. I am tired of chasing up for my refund and these shameless representatives would block your phone number and give fake responses over the email.

+1 photos

Was this information helpful?

No (0)

Yes (0)

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO

Nov 11, 2022

Updated by Aryasu Please process the refund asap to the bank account.

Verified Support

Nov 12, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

Nov 15, 2022

Updated by Aryasu What resolution, I asked you guys to send the screenshot of transfer to the correct bank account as an evidence. You denied mentioning privacy issues and asked me to send the bank statement from the month of October 2022. As a consumer I dont have any privacy, right. I sent the bank statement and after that no response.
You guys keep fooling consumers and delay the process.
PROCESS MY REFUND ASAP. I DONT WANT ANY FURTHER EXCUSES. YOU GUYS ARE SCAMMERS.

Nov 22, 2022

Updated by Aryasu OYO is a scam. They do not process the refund. They keep wasting time asking for your bank statement. Even after sending bank statement, they do not process the refund and simply cut your calls.