Oyo Rooms — Refund not credited After 5 days of cancellation

Oyo Rooms — Refund not credited After 5 days of cancellation

K Kasturi Sanyal Aug 30, 2022 Sep 7, 2022 This thread was updated on Sep 7, 2022

I booked a room at OYO 78107 Diamond Plaza Sector E, 225, Chakrabarty Para Road, Ruby Park East, Kasbah North, Kolkata, West Bengal, Kolkata for September 8 to September 9, 2022. But I canceled it within 5 hours of booking. I did not receive any refund, and now it's showing refund failed. I tried calling the customer care helpline. It is giving me no updates, it asks to press 1 for refund status. Upon pressing 1, it says Press 1 to go back to previous menu, press 2 to go back to main menu. It's been 5 days and no update regarding refund is given. This is really not expected. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Aug 30, 2022 Updated by Kasturi Sanyal I have attached the screenhot also. Verified Support Aug 31, 2022 OYO Rooms Customer Care's response Hi, we understand the trouble you are facing and we are as unhappy as you are. We have your details and we are going to make it right for you. Please share your booking id with us. ~Team Oyo Aug 31, 2022 Updated by Kasturi Sanyal My Booking ID is: SK596735 Verified Support Aug 31, 2022 OYO Rooms Customer Care's response Hi, as checked, our team has connected with you for your assistance and addressed your issue. Please do write us back for any further assistance. ~Team OYO Sep 02, 2022 Updated by Kasturi Sanyal Hi. It's been 2 days and the money Still have not credited to my bank account. Sep 02, 2022 Updated by Kasturi Sanyal It's been 7 days since I have canceled the payment. 2 days ago your representative told that it will be credited shortly. Is there any update that when will I get my money? Sep 04, 2022 Updated by Kasturi Sanyal Is there any chance that I can get my money back ? Sep 04, 2022 Updated by Kasturi Sanyal I got a call on 31st August saying that my money will be credited shortly. Its been 1 week and the money is still not credited. I have cancelled the booking within Cancellation period. This is the worst experience I am having with Oyo. Sep 07, 2022 Updated by Kasturi Sanyal Return my money !
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