[Resolved] Oyo Rooms — Refund not credited yet to my account

AngshumanSarmah

from Guwahati, Assam

Jun 3, 2022

Address:

Hotel Niharika guest house, Near Nepali mandir, guwahati - 781008

I recently booked a hotel (Hotel Niharika Guest House) on Oyo and cancelled it the same day, well before the 100% refund deadline day. The refund status is showing as “Successful” but it is still not reflecting in my account. I made separate payments of Rs. 200 for breakfast and Rs. 1497 for booking and the 200 has been credited back but the second amount has not.
Please help as I need to make another booking soon.
Booking id- GV5R0012
Booking date and cancellation date- 2nd June 2022

+1 photos

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Jun 5, 2022

Complaint marked as Resolved

The refund has been credited and reflecting in my account now. Also, they have sent a mail in which they have explained the issue. I am pleased with the response. But I hope this process can be streamlined further so that the customers don’t have to wait for days to get their refund. Thank you.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Team OYO

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Comments

Sharvin K

Jun 5, 2022

I am also having the same issue, it's been more than 3 days, i got a refund of 69 remaining amount is yet to be credited, also they do not provide any transaction reference number. They are wasting our times

Sharvin K's reply, Jun 5, 2022

SD8W5487 this is the reference id

Sharvin K

Jun 5, 2022

Booking id SD8W5487

OYO Rooms Customer Care's response, Jun 7, 2022

Verified Support

Thank you for sharing the details. We are getting this checked with our concern team and will connect with you soon with an update.~Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jun 8, 2022

Verified Support

Hi Sharvin, as checked, our team has connected and assisted you with your concern. We have shared a resolution over email. Request you to please check that and feel free to connect for any further assistance.~PD

[email protected]

Jun 8, 2022

I booked my room on 4 June 2022 in hotal royal orbit and i cancell in few hours because receptionist said you are not received hotal call, i give your room to another, this is illogical answer because I made Payment online through UPI, i don't know why hotal given my booked room to another, i need my refund back. It's shows your payment was processed in UPI but i don't received any payment yet.

MY BOOKING ID NUMBER YDNP0541
Hotal royal orbit sector 19B panchkula haryana

Sai sathvik

Jun 11, 2022

I booked room on 11 June 2022 in R square in a few minutes I was cancelled my booking because receptionist said the rooms was full there is no vacancy. These All ok but I will already payed the amount to hotel with UPI . I will searched for other Oyo and paid the money there was also same problem I will played two times so refund my amount

My booking I'd numbers
IWOQ1882
X7Z26626

refund my amount

_saumya_

Jun 11, 2022

I cancelled my booking on may 31 after few hours of booking. Refund of Rs. 910 was processed on june 2 and it has been 9 days since then. It is showing refund successful in the app but it is still not reflecting in my account. I paid through UPI.
Booking id is : FTOB6580
please resolve this query quickly.