Oyo Rooms — Refund not done after cancellation

Hi Vasanth, we have shared the details with our dedicated team and our team is working on the same. Please allow us some time. ~Bella

Hi Vasanth, we have shared the details with our dedicated team and our team is working on the same. Please allow us some time. ~Bella

Hi, as checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy

Hi Oyo..

Even though it took several days, my problem got resolved. I got the refund amount without any deduction.

Especially thanks the lady who contacted me and gave solution to my issue.

Suggestions:

1. We are in digital world, i feel you application booking notification need to improve.

2. For refund you guys nearly took a month. Actually more than 20days, that's really sucks

3. When a client canceling a booking, you must notify them this will cost you this much and then you need to cancel. But in my scenario it got cancelled directly.

4. When a person booking a room, especially on tourism places. They need the rooms on the city or 15Km Max distance. Showing 40KM away location on the list itself wrong. Even though if the person attempt to book the hotel which is far away, you have to notify them that this hotel is this much distance from the main city they are checking.

I hope OYO will take care the suggestion given by me and others in future. Hope will have smooth and fastest transition with OYO.

Thank you the lady who was helped. SORRY i forgot your name to mention here.