[Resolved] Oyo Rooms — refund not done and they said they refunded me | |||
Respected sir, I am kamal, on 10 december we booked a hotel in alapuzha by using oyo rooms app and did payment using my debit card, and we booked a wrong hotel then we cancelled it in very few minutes, then we called customer care they assured us that they will refund it, and we booked a right hotel using same oyo app, and paid, now its 31 december yesterday i called them and asked money was not refunded, they said it was refunded, but i dont receive any amount in my account, they are lying, it has been 21 days, my booking id was teli4315... Now i need my money rs.823... If they don't ill surely make a complaint on consumer court... Thank you. Was this information helpful? | |||
Feb 8, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 02, 2019 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard. Regards Team OYO | |||
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