[Resolved]  Oyo Rooms — Refund not done even after said time.

Address:	122002
Website:	www.oyorooms.com

I had booked two hotel rooms from "OYO Rooms" in Mount Abu for 9th Oct. -10th Oct. (Hotel Banjara) and had selected the option for early check-in which is from 6 am onward. I had paid Rs.836(pre-paid) for early check-in. When I reached the hotel at 9 am I was said to wait as my room was not ready, After calling oyo helpline number i had been allotted 1 room after half n hour and then the other after waiting for the next half an hour and regarding this concern the oyo customer care had just a sorry for me when i asked them "was this the service for which i had paid extra as an early check-in charge".

This inconvenience wasn't enough.
At the time of check-out i was again asked for Rs. 836 as early check-in charge, i said i have already paid the charge, the concerned person said that in their system it is showing that the amount for early check-in is due. My net was not working properly over there so i called the oyo helpline again and asked regarding this, and the person said me to pay the amount, as i had to catch my train i paid the amount in cash for which i was not given any receipt.
Next day(10th Oct.), when i had my net connection working fine i checked for the per paid amount i had paid for the hotel and found that i had pre paid the early check-in amount. Regarding this concern i again called the oyo helpline number and complained for it. They said that they will confirm it from the hotel and call me back. After they confirmed from the hotel they called me back and said that my refund would be done on the same mode of payment i had done and had mailed the same that my refund of Rs.836 is initiated and will be done within 7-14 business days.

But till date[protected] from 10/10/2016, I haven't recived the refund amount.