Submit a Complaint
Other
OYO Rooms

Oyo Rooms — refund not get

Address:kalyan, Thane, Maharashtra, 421401
Website:OYO

Dear Sir,
I booked OYO Capital O 35901 Veera's Strand Park Serviced Apartments 4 ROOMS for 1 days, date 7 june 2019 to 8 june 2019 and made online payment of ₹ 11804 including offer.I reached for check in at 8:30 pm on 7 June. They didn't allow to check in and force me for new Booking if i need to check in. till i have not get refund and OYO have not pic the my phone.

My booking ID is POXL0496 and VIRT0973
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2019
OYO Rooms Customer Care's response This isn't the experience we want for our guests. Well in general refund process can take anytime between 7 to 14 business days. Thank you for your understanding. Appreciate your patience
Jun 10, 2019
Updated by Pks S My experience was very bad cause i didn't find any other hotel at that location and till now you ask me will get refund 7 to 14 days. Why ??? this is not first time with me this the 2nd time with Oyo. So you refund me the amount urgently without any delay.
Verified Support
Jun 11, 2019
OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail on 8th June. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.
Jun 18, 2019
Updated by Pks S I have not received refund yet, have not refunded since making phone calls repeatedly. My booking ID is POXL0496. 12 days left away but till refund not credit. this is the high times follow up with OYO.

Jun 19, 2019
Updated by Pks S I am still trying get my money back. I called many times OYO and their customer care say every time sorry but they cannot give proper solution and they ask me nothing in hand and they transfer the phone to senior and puts the call on hold and they are keeping silent. I have Two more witness other than our family members. Worst service by OYO. Don't trust these people.

Please give me a immediate solution and refund the payment urgently . 13 days left away but till i do not get my refund.
Waiting for your reply.
Complaint comments 
1 Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6583 OYO Rooms Reviews

Comments

My experience was very bad cause i didn't find any other hotel at that location and till now you ask me will get refund 7 to 14 days. Why ??? this is not first time with me this the 2nd time with Oyo. So you refund me the amount urgently without any delay.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    View all 6583 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information