OYO customer service is the worst I have ever seen. My booking ID VABG8496 at SRK Grand from 21st May to 25th May I cancelled it on the same day that I booked and according to the cancellation policy and the app shows refund denied due to cancellation policy which is ### .I should get a refund of 100% for which I have a confirmation message too but I did not get the refund till now and its been almost 40 days. I called OYO for around 50 times. Each time I called I got the worst response. They keep us on hold for hours together and sometimes joins us with other customer who has a different complaint. This is ridiculous on part of such a reputed and growing company like OYO.
And I spoke to these two guest experience managers from OYO, Swathi Muki and Neelam Rajput I was informed that I would get the refund in 14 days but I never got the refund. I am never going to suggest OYO to anyone. This is pure recklessness because each time I called OYO they never responded correctly. This is not the was some reputed company does business.
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Worst exp ever in life get from Oyo .
I booked the Oyo on 15 July,
I paid online full amount of booking.
But fer minutes later I cancelled the booking due to changed in plan to go at different Oyo.
But they denied my refund amount and denied to adjust at other booking.
One person booked without paying or cancelled the Oyo didn't get penalty,
On same hand if anperson booked Oyo with paid online, if he change their plan to booked at different Oyo, then their all paid amount DIDNT REFUND AND DENIED BY OYO.
ITS NOT A POLICY, ITS A LACK OF MANAGEMENT IN MAKIN POLICY.
IF POLICY WAS MAKED THEN WHY ITS ONLY APPLICABLE FOR ONLY MEMBERS WHO PAID ONOINE WITH A TRUST THAT OUR MONEY DIDNT WASTE OR LOST .
BUT OYO BREAK MY TRUST AND BELIEVE.
I DIDNT RECOMMEND OYO TO ANYINE IN LIFE
BEECAUSE I WAS NOT GET SINGLE CUATOMER SUPPORT ALL TIME THEY HOPD MY CALL BY SAYING THAT WE WILL GRAMFER YOUR CALL TO OUR SENIOR EXECUTIVE.
HELPLESS FROM SIDE OF OYO.
WRONG POLICY.
BREAK TRUST BY OYO.