[Resolved]  Oyo Rooms — Refund not initiate

Address:

Deoghar

Hello sir, I booked two ac rooms on 22nd march with the prepaid method, and after I reached the hotel the manager told me that no ac room is available here, so I don't want to stay in that non AC rooms instead of paid ac rooms rent, so the manager told me that u can cancel the booking and will get refunded. so I cancel the booking, but here's I have been charged the full amount for cancelation. please, tell me why I have been charged and what is my fault?