[Resolved]  Oyo Rooms — Refund not initiated after multiple promises

On 11th March 2023, I had booked a hotel room for 3 people in Gurgaon. My Booking ID for which was OCS19836. However, on reaching the property I was denied stay because they did not have triple occupancy. On talking to the customer care, I was promised another room in near by hotels but they failed to do that too and we settled on a refund for my booking. After receiving a mail regarding my refund I waited for 7-14 business days for my refund as stated in the email but nothing happened. On calling the customer care again my calls were put on hold for long and then eventually hung up. After 14-15 attempts at getting a customer care executive to listen and actually take action, one of them sent me another email confirming escalation on the issue and promised me refund in 7-14 days. Even after 14 days since their last email I haven't received any refunds and it's extremely humiliating to get to their customer service executive and getting hung up.