[Resolved]  Oyo Rooms — refund not initiated and received

I had booked hotel in mukteshwar, the oyo app showed online payment so i paid online but the hotel manager denied check in and asked for cash payment, i have called 20 times for my refund but still my refund request is not initiated. My booking id is - ibaq7620
Even the the guest experience manager promised to give refund and now they are not doing anything.