[Resolved] Oyo Rooms — Refund Not Initiated as Promised via Official Email and Phone Call

Hardeep Singh Chhabra

Jul 17, 2022

Website:

www.oyorooms.com/?utm_source=google&utm_medium=cpc&utm_device=c&utm_campaign=India_SEM_Brand_generic&utm_campaignid=1701551904&utm_adgroup=71982097371&utm_content=538023998106&utm_keyword=oyo%

I'd booked a hotel, but when I reached the premises, the electricity phase was out and I was asked to find another hotel. The OYO customer care assisted me in finding the nearest hotel and asked me to pay 2100 /- extra and assured that this amount will be refunded within 10-15 days. I also have a written confirmation from them via their official email ID and also have the phone recording. PLEASE have them refund me my money, as this breaks trust and is a very unfair and unjust practice.

My OYO Booked ID is Y6UG8893 in case you need it for reference, and [protected]@oyosupport.com was their Official email ID, where all communication pertaining to the refunds happened.

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Jul 31, 2022

Complaint marked as Resolved

Yes, I have finally received the refund, but I am never trusting you guys again. Your customer care guys are even worse, they used to put me on hold eternally everytime I tried to register my grievance. Anyway, THANK YOU consumercomplaints.in. If it wasn't for you guys, I never would've received my money back from these scoundrels.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

OYO Rooms Customer Care's response Dear Hardeep,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO

Verified Support

Jul 22, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO