Oyo Rooms — refund not initiated

We had booked a cottage in manali, the booking got cancelled and oyo booked some random room without confirming. We caaled the manali customer care person. He said the refund will be initiated and he will cancel the booking but it has been 3days and i haven’t received any email or the refund. ‭[protected]‬ this is his number. Kindly look into the matter. Oyo rooms has disappointed us in an extreme manner