[Resolved]  Oyo Rooms — refund not initiated even after 1 month

Address:

New Delhi, Delhi, 110018

It's been almost a month since i last heard from you regarding my concern with reference to booking id - zkbc2483 and escalation #7180893.

I was promised a refund of inr i880 within 7-14 days on 24th september 2019 by your guest experience team, but it has been almost a month and i've not received any refunds. Moreover, i've sent several emails asking about the refund status but i've not received any response from your team.

This is really irritating and not at all up to the oyo guest experience policies.
Your guest experience team is not doing well at all and sorry, but you need to change your tag line where you very prominently say: "we will do our best to ensure that you never have a less than awesome experience with us".
Please see attached snap for mail details.

Kindly update me asap.

Regards,
Naman jain
([protected])