[Resolved]  Oyo Rooms — Refund not initiated - Hotel fraud

I made a booking at Townhouse 631, RK Ashram on 25th March around 5:40 pm (Booking Id: DCFF1644) through the OYO app. I prepaid the amount and it immediately got deducted from my bank account (attached screenshot below). We reached the destination around 6:30 p.m. and asked the hotel 'Hari piorko'(hotel name mentioned on oyo app and in the images) staff about the booking to which they said they have no contract with Oyo. We were shocked because the oyo page for the hotel we reached mentioned the same address and even the images were of this hotel, which we then understood was a fraud. Townhouse 631 has uploaded wrong details of some other better hotel to lure customers. But still we somehow reached the right hotel (which is completely different from the one mentioned and shown on oyo app) and they denied us check in saying they haven't received any booking. We stayed there for about an hour, trying to call oyo customer support. Everytime, the oyo executive answered, they would say they are connecting us with the right authorities and then would make us wait for 10-15 minutes before hanging up. This happened about 7 times. One executive even said that it's our fault that we did the booking via the official app and not through their customer support staff, which is INSANE. Then we left from there. We kept trying to reach Oyo support and explained them our problem and requested for refund. This is such a scam. One, the hotel was a fraud, two, OYO customer service and support is a sham as well. They do not care about their customer's experience. And three, it is OYO's fault as well that they uploaded hotel's name, address and pictures without verifying. OYO is a third party, we agree but at the same time, if customers use Oyo because of this brand's name, it is their responsibility to uphold its integrity. Highly disappointed!! Never had a worse experience with any other app like this so far! I just need OYO to refund my money spent i.e. 979 INR at the very EARLIEST!!! And I want this refund back into my bank account and no other scam of oyo wallet or oyo money.