[Resolved]  Oyo Rooms — Refund Not Initiated Since 15 Days

Address:

103, Krishana Nagar, Bharatpur-321001

Dear Team OYO,
Kind Attention Mr. Ritesh Agrawal,

This is to bring in your kind notice that I have booked a hotel in Indore with booking ID DPRZ6391 for 3-5 Nov.2020.

I already told to customer care executive to find an unmarried couple entry hotel and OYO suggest me Hotel S Grande. OYO also promised me to give early check-in facility complimentary. While payment customer care executive force me make payment in advance and made it.

Now the bad day starts with check-in, I reached at 9:30AM and hotel manager refused to give me early check-in and demanded Rs.300 as early check-in charge. I called to customer care and after 1 hour stay at counter they allow me to check-in. Now, when I showed my ID card the hotel manager refused to give me a room because I am MUSLIM and my partner was HINDU. I again called to customer care and he talked to hotel manager but he clearly refused. At the end, the customer care executive asked me to book in another hotel. I refused and asked for refund.

Customer care executive asked me to check-out and make a complaint and process to full refund of Rs.2932. After that, I got Rs.110 as refund. I called to Customer care executive and asked that why only Rs.110 is refunded. They say that you will get the remaining amount soon as they have made a new complaint. After 2-3 days I got Rs.1436 again.

Its has been a 15 days the rest amount of Rs.1386 is still stuck and Still they are not doing needful.

They are even not calling inspite of my regular request to call me.

When I am calling them they says that they are transferring call to there higher/concerned department and then call gets disconnected.

This is the worst service ever received. I have already stopped using OYO. If this is not going to solve within 2-3 Days I am going to file an FIR a Maan Hani Case for this OYO's religious game in court along with the a FIR in consumer court.

I will surely visit with all documents, prints and proofs.

Regards,

Mohammed Sharif
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