[Resolved]  Oyo Rooms — Refund not issued by OYO

Address:

Redhut Oyo , chandigarh

This is with reference to our booking at OYO 65425 Hotel red hut-Chandigarh-Booking id- WBBZ6386 on 27th Dec2021.We were a group of 5 including 2 females and 3 males . We reached around 10 pm at this property which was pre paid by us. We were allotted rooms with broken locks which is a serious threat to security specially for women. When we raised concern, he did nothing to ensure we were given better rooms! The bedsheets were dirty, the washroom & towels were used. We tried cancelling the booking. The OYO customer chat asked us the issue and we replied but received no response!! We urge you to provide us a full refund for the same!!.We had to book another expensive hotel due to this inconvenience where no support was provided from oyo which costed us double the amount we already paid you at the previous property. We are attaching all pictures as proofs and also the invoice of the second booking!!Kindly reach out to us at [protected] to resolve this asap