Oyo Rooms — refund not issued by oyo rooms

Dear sir/madam,
I shahsad abdullah had booked an oyo hotel named:
Oyo 1327 inchara hotel through oyo app. But when i got there at the reception they denied check in because of low fare given by oyo to them. I called the customer care and waited upto 2 hrs. At last the person at customer care said that they have resolved the issue and asked me to move on to the same hotel. Still the lady at the reception did not allow me to check-in. Then i called oyo rooms customer care and this lady at the reception and person at customer care had a very unprofessional quarrel between them. At last oyo customer care representative told me that they will issue refund. But when i checked my app it shows that oyo took all the money as cancellation fee. Its due to the fact that oyo doesn't pay enough money to hotels and as a result i was stuck in between them. I humbly request you to perform necessary action to at least get my money back.
Yours faithfully shahsad
Booking i'd:klcj4872