[Resolved]  Oyo Rooms — Refund not issued for denied check-in by the hotel

Hello,

I have been waiting for my refund amount of 11772 for booking ID:SWYN8413. When I call the Customer helpline, they always state that due to some or the other issue/error, refund is yet not processed. And after the conversation, they always send an email that the refund is initiated but I have to keep calling them to know the status of my refund. Firstly I was denied check-in at by the hotel for which I had to make my own arrangements at double the amount and then the refund was promised within 7 to 14 working days, which is also over. And now I have to pay my credit card due. I will be highly obligated if you can help me to initiate a legal proceeding please. Also attaching the snip of email that is send by OYO helpdesk.