[Resolved] Oyo Rooms — Refund not processed even after continuous followups

[Resolved] Oyo Rooms — Refund not processed even after continuous followups

S siva_k1205 from Coimbatore, Tamil Nadu Dec 18, 2022 Dec 19, 2022 This thread was updated on Dec 19, 2022

This is regarding my booking as attached (Booking Id : X3HG2026), I have booked a hotel through OYO on 9th Dec and got booking confirmation based on the advance payment Rs.224 requested by OYO But booking got cancelled from OYO side due to unavailability of rooms at the hotel at the last moment while reaching, and after continuous followup, OYO had arranged another hotel, also I was informed that refund will be initiated for the advance payment (Rs.224/-) which was paid for the cancelled hotel. But still I haven't received my refund, they are not answering to my mails and calls. My contact number : [protected] My mail id : siva.[protected]@gmail.com Can you please support to get the refund from OYO Thanks! +2 photos Was this information helpful? No (0) Yes (1)
Dec 19, 2022 Complaint marked as Resolved They have refunded just now. Thanks for the support OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 19, 2022

Verified Support

Hi Siva, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

AnnB's reply, Dec 22, 2022

Hi Oyo team, I have the same issue. My booking id is F52G4269. Here is the ticket details-
Ticket ID:4547976507
Issue category:Status of Refund
Status:PENDING
Date of creation:2022-12-13

I have also raised a complaint on this platform. Please give me the refund amount immediately. I have been calling your support center multiple times and now I cant even reach the refund team call center anymore.