[Resolved] Oyo Rooms — Refund not processed for cancelled booking
W
wbresident001
Oct 11, 2022
Oct 13, 2022
This thread was updated on Oct 13, 2022
Hi,
I booked a room through the Oyorooms website and had to cancel the booking due to unavoidable circumstances. After cancellation, I received a mail confirming the refund amount, and the customer care support executive told me the refund would be processed within 10 days. But even after 20 days, the refund is not processed and I'm unable to contact the respective support team.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 14, 2022
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2022
OYO Rooms Customer Care's response Hi, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support
Oct 13, 2022
OYO Rooms Customer Care's response Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Vin
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment