[Resolved]  Oyo Rooms — refund not processed for complaints registered for more than 1.5months before.

Hi, I once booked an oyo on 14 june with booking id - XNWP8291 at oyo flagship 5912 near sikendsrpur and for that booking, your oyo representatives made a technical fault and processed money from my card for someone else's room. But since i had a trust you guys will refund it back soon, i made the payment again by cash. Since then i have been mailing and calling oyo customer care representatives time to time and the response i am receiving is that it will take these many days please wait. Its been over 1 and half month now and i have been waiting for way too long than what was promised. I have made several complaints regarding this issue. Even though the fault was of oyo representatives i had been the one who compromised and paid for that again and this is the type of response i am receiving for my compromise.

I have attached :-
1. A screenshot of mails that have been sent to me saying it will be processed in few working days.
2. A confirmation letter written by one of the oyo representatives explaining the fault and time it will take to cover up for the mistake

Please help resolving this matter I have waited patiently for far too long.

Regards
Vaibhav mahajan