Oyo Rooms — refund not processed for complaints registered for more than 1 months before

Hi, I once booked an oyo on 14 th july with booking id - CNVK7542 at oyo rooms, near chennai trade centre and for that booking, we cancel that room and get into another room. But since i had a trust you guys will refund it back soon, i made the payment again another room and not check in to the first room. Since then i have been mailing and calling oyo customer care representatives time to time and the response i am receiving is that it will take these many days please wait. Its been over 20 days now and i have been waiting for way too long than what was promised. I have made several complaints regarding this issue. This is the type of response i am receiving for my compromise.

I have attached :-
1. A screenshot of mails that have been sent to me saying it will be processed in few working days.
2. A confirmation letter written by one of the oyo representatives explaining the fault and time it will take to cover up for the mistake

Please help resolving this matter I have waited patiently for far too long.