Oyo Rooms — Refund not provided after cancellation

Address:

OYO Bangalore

Hi,

I have booked OYO Rooms from the app, Due their quality issue with the rooms we cancelled the rooms.. On the app it is showing refund initiated and it was never completed.. Our Booking ID is SPC85669. I have been calling the helpdesk.. they never resolved my issue, they are keeping my call on hold and the money was never reached my account. I am attaching the screenshots showing the details like refund initiated. My booking dates are Feb11 to Feb 13.. I cancelled the rooms on 8th Feb itself.. But I never received the refund. Kindly help me in getting my money back. Thanks.. The rooms are booked on the name Suresh.