Oyo Rooms — Refund not provided after giving proof of payment.

Address:

India

I booked a single room in a hotel in Wagholi, Pune through Oyo for 2 nights. I made the full payment in advanced through bank transfer. However, when I reached the hotel, the staff informed me that they did not receive any booking from Oyo and room rent I paid for 2 days is less than the room rent for single day, hotel staff said there is no way we give let out room at that price. I then had to pay the hotel for the room separately. Anyway, I have since tried to get a refund from Oyo rooms but, they have refused to give me any refund and they have not even bothered giving me a reason, why they will not give me the refund! Furthermore, at the hotel I came across 3 customers who had the same sort of issue like me. Staff at the hotel said this is regular with Oyo Rooms. The rent I paid for 2 days via Oya was less that rent for 1 day !! Oyo is bunch of crooks and I wish the Authorities take action against such organisations.