[Resolved]  Oyo Rooms — refund not provided as promised by oyo waiting for 40 days

Address:

Gurgaon, Haryana

I want to file this complaint against oyo rooms which recently was awarded start up of the year is scam their hotels are not verified before taking in control.

I visited indore in month of may booked hotel from oyo 12-16 may for hotel ambrosia which was paid by me cash on reception 11991/- upfrontly over the counter booking xldo0518.

When i visited this hotel with 3 of my other colleagues on 12th of may we found this hotel very very dirty and not of a standard were we can live with female colleagues it was a hotel used for some other businesses which we could feel. We had no warm water in the room the bed sheets were very very dirty like a low life lodge. We decided to move out of the hotel next morning after staying for a horrible night in the hotel were ac's were leaking water on the face and bathrooms smelling very very dirty.

We requested them to cancel our booking and refund they asked us to speak with their customer service. Finally after getting into a new hotel as we had to take care of our purpose of visit. We checked into new hotel of oyo then i realized the hotel ambrosia hasnt shown our check out and i complaint this to oyo customer service some rep called md afridi promised me a refund of 5568/- which was given after deduction of charges of the horrible night i spent with my colleagues.

Today its been 40 days and i have called them 3 times long calls with every customer service rep explaining the scenario all over again to each of them they stil didnt find any request then i use to remind them every time i was suppose to get a refund within 7-14 days and its been a lot more then this and they always said it will be done it will be done. I was very frustrated i still waited to day on 1 hour long call arguing get my refund back but oyo team is now saying they are waiting for a approval from their ground team who seems sleeping for 40 days now, and 4 days ago i was told it will be resolved in 48 hrs and it was a technical glitch thats why it didnt get processed and today all togther a new story has come that they cant tell me how long will it take for the refund they dont have any time line.

One of the pathetic customer service i have seen ever in my life i recommend to stop this company from doing such nonsense business in india and also put some basic rules their customer service team which is utmost very irresponsible.

Please help me get all my money back i want a full refund of my money and need compensation for the harassmeent they have done to me since last 40 days