Oyo Rooms — Refund not received after 14 days also

I made a transaction for booking a hotel via oyo rooms on 29th july 2022 with transaction amount of 2693/- from icici bank debit card I cancelled the booking on the same date (29th july 2022) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. It has been more than 15 days and yet I haven't received the refund. And customer support is not at all helpful every time I call them they are keeping me on hold for so long and in the end they are disconnecting the call without resolving my issue. I need solution for this