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Oyo Rooms — Refund not received after assuring for the same

The hotel collected an extra amount from me when I stayed there. Oyo agreed to refund the extra amount. I have the bills and emails from Oyo support. They are saying they have initiated the refund but it's been more than 25 days and I never got that money back.
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Hi Abhishek, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team Oyo
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