Oyo Rooms — Refund not received after one month of cancellation

I made a transaction for booking a room in DMS service apartments, BLR via oyo rooms(booking.com) for 28th july 2022 with payment amount of 896/-. I cancelled the booking on the same date (28th july 2022) as the facility said they do not accept oyo bookings and had to make direct payment to the hotel. I called oyo support for the refund of 896/- and they created a ticket and it has 30 days since oyo initiated the refund. They keep telling me i will receive the amount within 14 working days. I still have not. Booking id - G0C80998