Oyo Rooms — Refund not received after repeated promises from OYO

Oyo Rooms — Refund not received after repeated promises from OYO

D Dhaval Majithia Jan 28, 2023 Feb 2, 2023 This thread was updated on Feb 2, 2023

I booked a hotel in Ahmedabad for 4 nights via OYO. And made partial payment online. But when I reached there, the hotel refused to give the room, sighting that they do not have a tie up with OYO. The OYO customer service agreed that they do not have a tie up, and they said they are initiating a refund on 25th Dec 2022. I have called the customer service many times after that. Every time their response is standard that I will get the money in 24-48 hours. It is 28th Jan 2023 now. It's been over a month. No refund from their side. My booking ID is MICX0096. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Feb 1, 2023

Verified Support

Hi Dhaval, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Feb 2, 2023

Verified Support

Hi, we would like to inform you that we have re-initiated your refund from our end as earlier it got declined and request you to wait for 7-14 business working days. Appreciate your patience and understanding.~Team Oyo