[Resolved]  Oyo Rooms — refund not received and discrimination against disabled people

Hi Sir/Madam,

I have booked a room in OYO 9266 Home Stay Kapoor Inn on 23 December 2018. My brother is wheelchair bound hence we asked for hotel which is Wheelchair accessible. When we reach to Hotel, it was not wheel chair accessible and due to this, we had to roam around for other hotel at night. I have my brother with me who was wheelchair bound and it caused so much difficulties for him.

Manager from the hotel was rude and we asked him that there there should be a lift or ramp for wheel chair bound person then he literally insulted us and asked us to leave.

I have complained several times to oyo, case id 11876176.Still, there is no revert, no complaint solution or refund. they have not removed that hotel from wheelchair accessible.

I am really stressed about entire situation. Kindly help.

My booking Id was LFUP4750.

Thanks,
Krishana
ph no [protected]