Oyo Rooms — refund not received and no proper resolution

Meetsoni0126

Address:

380008

Hi,

I made a booking with the oyo on 6th of february 2020, the address and location was misleading did not find any hotel at the location. I have contacted oyo about this issue and canceled my booking. The manager confirmed the full refund will be credited back to my account i have to wait 7-14 working days. After 7 working day i contacted oyo again the reps treated so rudely and did not know anything about a refund also threatened that we will only process a 20% refund. However, i have received a confirmation email from the manager that a complete refund will be processed. The information provided was contradicting and after that, i received a call from the manager again but they asked me to wait till the 14th working day.

However, today is the 14th working day i have waited this far but no refund was processed.

I am extremely disappointed with the service provided by the company.

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OYO Rooms customer support has been notified about the posted complaint.

Mar 27, 2020

Updated by Meetsoni0126 I have not received any update from the oyo service team and the refund has not been received yet this is the worst customer service, people. I tried calling customer service and they are disconnecting the calls being rude and also not give any correct resolution. I have received 10-12 emails for the refund being processed as of Now no refund received and just lying customer service the owner itself might not be aware what kind of fraud business he is running such a disgusting service.