Oyo Rooms — Refund Not Received even after 3 Months

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: ZW426637 | Resource: Booking

Complain Raised on June 17th 2022 with below details, received mail that refund initiated on June 17th 2022, but did not receive any till today 15th Sept 2022

Complain Details:

I had to travel to Mumbai late night on 14th June for an emergency and with only hope that OYO would help me get a stay I tried booking through App but could not find any suitable room near Nariman Point area.

I called customer care and one of the executive from OYO team helped me book a hotel which was nearby. She clearly explained that with discount you have to pay 1297 /- for check In around 3 AM 15th June and check out around 11 AM 15Th June. I agreed after confirming that this is the only charge I will have to pay. She sent a link on Gpay which I approved, provided me with booking ID.

When I tried to connect to Hotel, to my surprise, he was asking for an additional 2185/- Rs and He said the OYO executive have cheated you. While the app shows I need to pay an additional 4370/-. Unable to understand the amount breakup as well.

Also See the breakup amount of charges, the 2185/- + 2185/- amount is mentioned as "others" with no explanation

I was speechless and even the room that she booked was at remote location and nobody wishes to go there late night.

I had no choice and I was left alone with my family on streets of Mumbai while visiting for the first time.

Booking Id: ZW426637

I am highly disappointed with the experience that I have gone through. Pls help me resolve my issue.