Oyo Rooms — Refund not received for Booking ID UGNR8654

csakhil

Address:

11/121 Chauhan Market, Sarita Vihar, Delhi 110076

I have booked a room in OYO 62553 Suvee Palace in Delhi for one day on 24th October, 2020 with the Booking ID UGNR8654.

I had made the full payment of Rs. 860 online but when during check in the hotel owner asked me to pay in cash as they don not accept online payment. They assured me that i will get the refund of my online payment and I had also received a mail from oyorooms the next day that you did not show up so we are refunding your amount of 860.

Its been around 2 months now but i have not received any refund even after sending several mails to the oyo escalations email id.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2020

OYO Rooms Customer Care's response Hi, thank you for sharing the needful details.We will resolve the issue at the earliest. ~Joy

Jan 22, 2021

Updated by csakhil Still no refund and no update from oyo support team. Pathetic customer experience

Aug 24, 2021

Updated by csakhil Still no refund received from this fraud company oyo.

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Comments

csakhil

After complaining in this portal i have received a call and mail from Ms. Bhumika from the escalations team of oyo and they asked for the screenshot of the payments.

After providing the requisite screenshot i have received the confirmation mail that the money will be refunded within 7-14 days but its been 20 days and there is no update on the refund and neither they are replying now to the mails.

I am attaching the screenshot of the mails for reference.

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Verified Support

Hi, as checked the needful has been already successful from our end. We request you to kindly get in touch with your bank for the same. ~Joy

csakhil's [Complaint's author] reply, Jan 16, 2021

I have not received any refund till now. Kindly share the screenshot with all the details of the Neft/Imps transaction done from your end.

csakhil

Fraudulent company which only says that the money will be refunded but never initiate any refund. Its been more than 4 months now but these people only mentally torture their customers through their customer support by giving false promises of the refund.