[Resolved]  Oyo Rooms — Refund not received for denied check-in

Booking ID - W9107168

I made a booking on 23rd July 2022 via the OYO app, but on arrival, I was denied check-in citing unavailability of rooms, despite having made the required payment in advance using my card. However, in the app, it was written that I had checked in. I called customer care that day asking for a refund since I was denied check-in, and they told me to wait till the app showed check-out to initiate a refund. After one day, I called again, and they said they had initiated a refund and to wait for 7 to 14 working days for the refund to process and reflect in my bank account. However, it has been more than a month, and I still have not received it. When I call, they transfer my call to the service department, and it gets disconnected.