Oyo Rooms — Refund not received for I'd - UJSO7451

Soum Datta

from Kolkata, West Bengal

Jun 3, 2022

Address:

Oyo 78107 Diamond plaza, sector e 225, chakraborty para road, ruby park East, kasba North, Kolkata West Bengal.

Hotel name- Diamond plaza, Kolkata
Booking id- UJSO7451
Check in date- 15th may, 2022
Check out date -16th may, 2022
I, Soumen Datta, booked two rooms for the date 15th may, when I booked this hotel, i paid Rs. 1098 . But in the time of check in there was shown pending amount rs.2585 in the Oyo app.. I have to pay the extra amount rs. 2585 to the hotel via their QR code forcefully otherwise they didn't provide any rooms. After check out, i contacted with Oyo with this extra payment amount. Oyo customer service said that I want two delux room during check in time, that's why they charged extra amount. But, that is property managers excuse, that is totally false., I never demand that rooms in the check in time.. Rather the extra pending amount was shown before the check in time around 11:00 am in 15th may. After two hours long conversation with Oyo customer services, the problem was resolved and they said they will refund the extra amount within 7-14 working days and they sent a email regarding this.
But it was almost 18 days, I have not received my refund amount.
More interestingly, there is no record found in my account in Oyo app's.
I contacted so many times with Oyo customer services but no one responses.
Name- Soumen Datta
Mob- [protected]
Email- [protected]@gmail.com

+14 photos

Was this information helpful?

No (0)

Yes (1)

OYO Rooms customer support has been notified about the posted complaint.

Jun 03, 2022

Updated by Soum Datta Hotel name- Diamond plaza, Kolkata
Booking id- UJSO7451
Check in date- 15th may, 2022
Check out date -16th may, 2022
I, Soumen Datta, booked two rooms for the date 15th may, when I booked this hotel, i paid Rs. 1098 . But in the time of check in there was shown pending amount rs.2585 in the Oyo app.. I have to pay the extra amount rs. 2585 to the hotel via their QR code forcefully otherwise they didn't provide any rooms. After check out, i contacted with Oyo with this extra payment amount. Oyo customer service said that I want two delux room during check in time, that's why they charged extra amount. But, that is property managers excuse, that is totally false., I never demand that rooms in the check in time.. Rather the extra pending amount was shown before the check in time around 11:00 am in 15th may. After two hours long conversation with Oyo customer services, the problem was resolved and they said they will refund the extra amount within 7-14 working days and they sent a email regarding this.
But it was almost 18 days, I have not received my refund amount.
More interestingly, there is no record found in my account in Oyo app's.
I contacted so many times with Oyo customer services but no one responses.
Name- Soumen Datta

Email- [protected]@gmail.com

Verified Support

Jun 05, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Team OYO

Verified Support

Jun 05, 2022

OYO Rooms Customer Care's response As checked, our team has sent you an email on the registered email address. We would request you to check and revert on the same. For any further assistance, please feel free to write to us. ~Team OYO

Jul 04, 2022

Updated by Soum Datta Booking I'd - UJSO7451..
HOTEL- DIAMOND PLAZA HOTEL, KOLKATA...
I have already received Rs. 2585 after complaint in consumer forum.
But today there is a mail from Oyo, they want to refund the pending amount today. But I don't want this amount because I have already received this amount of money from your side ..