Oyo Rooms — Refund not received for the extra tarrif paid

I made a transaction for booking a hotel via oyo rooms on 11th july 2022 with transaction amount of 3970/- (3703 from UPI of Punjab National Bank plus 267 from gpay).Paid extra tariff of 1300/- at hotel that is included in 3703/- . It has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but they are not responding well .
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2022
OYO Rooms Customer Care's response
Hi, we are unhappy to hear this. OYO is dedicated to guest contentment and happiness. Please share your booking ID to help us in assisting you at the soonest.~Team OYO
Aug 02, 2022
Updated by sam2806
Booking ID : NJPU5723
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