[Resolved]  Oyo Rooms — refund not received oyo townhouse march 2018

Website:

www.oyorooms.com

We me and my partner (Primary guest) stayed at oyo townhouse greater kailash, delhi on 25th march. I had made a payament through my debit card at the reception. After failing by paying online. I used my debit card to make the payment for rs2095. But, the amount of rs 1611 was deducted from my account. The attented said it is not received yet and he didn’t even handover me the printed slip as his machine was not working. So, he asked us to wait till morning. However, the amount that should have been charged for the stay was suppose to be rs2095, but i have no idea why was rs 1611 was deducted from my account. Next morning while checking out on asking for the same the person at the reception said that they have not received any payment and that we will have to pay again. We with no option left had to pay again rs 2095 this time they handed over the printed copy and said for the amount that was deducted from my account will be reflected back in my account. It happens sometime. After waiting for so long the amount was no refunded so i registered a complaint through oyo app. Meanwhile i also contacted my bank. I made a complaint to sbi also. I have the statement from sbi which states that the payment was successful and was received to merchants bank. I also have my account transaction details that both the payment rs1611 and rs2095 were made and debited. Now please look into the matter and ask for the same from the hotel (Oyo townhouse greater kailash, delhi)
I had tried calling oyo customer care they eithr put my call on hold or disconnect. I have given my alternate number on which they can contact. But i want you to resolve this as i can’t keep tracking a complaint again and again.
Complaint (Ticket id5857776) there is no update on the issue. I have registered complaint through oyo app and follwed up on the app itself no action is taken. All the details of statements and sbi closed complaint were shared to mr. Nishant (Esclation) through a mail. No response its already been 3 months.