[Resolved]  Oyo Rooms — Refund not received. Ticket ID: [protected]

Address:

1st Cross, Near 60ft road, Sapthagiri Extension west, Behind Dharma Technologies, Tumkur 572102

OYO needs to make me a refund of Rs 2380 as i was charged extra at the hotel. Oyo customer care told me to pay it and email the bill to them when they will refund. The tickled id against which all the conversation is recorded in emails by OYO is Ticket ID: [protected] the status of which had be need to resolved by them without making a refund.
Email conversation screenshot attached.
I have called them many times since morning. Every customer care representative says they will check the info and put me on mute for 15-20 minutes and then disconnect the call.