[Resolved]  Oyo Rooms — Refund not received, Ticket id:[protected]

I booked an oyo and later cancelled since date needed to be modified. When I contacted Oyo, they mentioned refund can be done, I have been told to make a new booking and and I can get refund for once I checkout the new hotel. When I contacted again I got the reply that I did not connect within 48 hours and refund can not be claimed

I want to ask oyo why this was not mentioned earlier that after 48 hours you can not get your refund and why you were waiting to get it escalated again from a customer, u could have just processed it directly in when the ticket was raised

Now the customer care has asked to make a new booking again, to get the refund for older booking.

Booking id: T0YB7797
Ticket raised: [protected]