Sir/Madam,
I have booked a hotel through oyo app against Booking ID-ZDWE3568 Collection O 87472 Greenland Luxury, Puri on dated 23.07.2022 and paid the full amount Rs.949 through UPI mode, but I got a call from the property representative that they don't have rooms available for the same date of booking and asked me to contact oyo customer care for refund. Then, after several attempts, I was able to contact oyo customer care representative through call where he asked me to shift to a nearby oyo hotel named Oyo 9090 Hotel Balram Palace against Booking Id - D5BN3549 and asked me to pay another extra tariff differential amount of Rs. 113, which I paid through UPI again. But, unfortunately, that was also occupied completely as per property manager, then again after several attempts, I contacted with a customer care representative who advised me to cancel both my bookings from his end and sent me a mail of cancellation and refund on my registered email id as can be seen in the trail mail. Now, it's about 10days passed and I haven't received neither any refund amount nor you people are responding positively on customer care phone number [protected]. It's so harassing towards your esteemed customer. Hope to get a positive response this time.
Regards,
Alisha Paikaraya
Mob- [protected]/ [protected]
The mail body which was sent on my mail id is pasted herewith for further clarity:-
Your booking has been cancelled
Hello Alisha,
We're sorry you had to cancel your stay. We've mentioned your refund details below. Hoping we get to see you soon.
Hotel
Refund Status
Requested amount ₹949
Intiate
Complete
₹0 cancellation fee has been charged.
View Refund Status
Booking Details (ID: ZDWE3568)
Hotel Details
Collection O 87472 Greenland Luxury Hotel
Booking Id
ZDWE3568
Check In - Check Out
Jul 23, 2022 - Jul 24, 2022
No. of Guests
2 Adults
No. of Rooms
1 Classic
Meal
Not Selected
Payment Summary
Room Charges
Room price for 1 night X 2 guests
₹2403
Coupon Discount
- ₹1454
Total Charges
₹949
Advance Paid
₹949
Cancellation Charges
₹0
Refund Amount
₹949
Your booking has been cancelled
Hello Alisha,
We're sorry you had to cancel your stay. We've mentioned your refund details below. Hoping we get to see you soon.
Hotel
Refund Status
Requested amount ₹113
Intiate
Complete
₹0 cancellation fee has been charged.
View Refund Status
Booking Details (ID: D5BN3549)
Hotel Details
OYO 9090 Hotel Balaram Palace
Booking Id
D5BN3549
Check In - Check Out
Jul 23, 2022 - Jul 24, 2022
No. of Guests
2 Adults
No. of Rooms
1 Classic
Meal
Not Selected
Payment Summary
Room Charges
Room price for 1 night X 2 guests
₹2041
OYO Wizard Discount
- ₹56
Coupon Discount
- ₹918
Total Charges
₹1123
Advance Paid
₹113
Cancellation Charges
₹0
Refund Amount
₹113
Was this information helpful?
We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.
Regards,
Team OYO