Oyo Rooms — refund not release

Address:

Rajat Bhatia Office of Chief Engineer (KZ) HP.PWD, Dharamshala, 176215

While i was on vaction i booked 2 Nos. Rooms in the hotel Diamond Vaishali at Kullu on 07th June 2019, i booked the hotel online by doing the full payment transaction of Rs. 1878/- after that when i reached the hotel i was told that there has been overbooking and no rooms were available.
After a word with the oyo representative he said they have initiated the refund. Till date 10/6/2019 no refunds are credited in my account, when tried to contact the oyo their executives are fooling me by saying that the matter has been discussed with their higher associate team and they will be contacting me. I have the call records which can claim about this.
My name is Rajat & the booking was confirmed with ID RAHL9834 and my mobile Number is [protected].